Refund policy
30-Day Return & Refund Policy
At Rinelle, we want you to feel comfortable ordering from us. If your purchase isn't right for you, eligible items may be returned within 30 days of delivery.
Eligible returns under our standard return policy are free of charge.
Return Eligibility
To qualify for a return, the item should:
- Be returned within 30 days after confirmed delivery.
- Be in its original condition and not show signs of wear, damage, alteration, or misuse.
- Include the original packaging and accessories supplied with the product, where applicable.
- Be accompanied by proof of purchase or the relevant order information.
For hygiene and safety reasons, certain items may not be eligible for return once used or where applicable protective packaging or seals have been removed. Any such restriction will be communicated where required.
How to Request a Return
Before sending an item back, contact us at support@rinelle.shop.
Please provide your order number, the item you would like to return, and a brief explanation of your request. If an item arrived damaged or incorrect, including clear photographs can help us resolve the issue more quickly.
Once your return request has been reviewed, we will provide the applicable return instructions.
Please do not send products to an address without first receiving return instructions from our support team.
Free Returns
Approved returns that meet the conditions of this policy are eligible for free return shipping. Instructions for the return process will be provided after your request has been approved.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact support@rinelle.shop as soon as reasonably possible. Include your order details and photographs showing the issue.
We will review the situation and provide an appropriate solution, which may include a replacement or refund depending on the circumstances.
Refunds
After an eligible returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are not refundable where applicable. However, Rinelle currently provides free worldwide standard shipping, so customers are not charged our standard outbound shipping fee.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@rinelle.shop.
We cannot guarantee that an order can be modified or cancelled after it has entered processing or shipment.
Contact
For questions regarding returns or refunds:
Email: support@rinelle.shop
Phone: +1 (250) 212-7214