Shipping policy
At Rinelle, we want receiving your order to be just as easy as finding something you love. We currently provide free standard shipping worldwide on eligible orders placed through Rinelle.shop.
Free Worldwide Shipping
Standard shipping is free to destinations we currently serve worldwide. No minimum purchase amount is required for our standard free-shipping option unless otherwise indicated during checkout.
Processing
Orders may require processing before they are transferred to the shipping carrier.
Processing times are separate from estimated transit times. During periods of unusually high order volume, holidays, or other exceptional circumstances, processing may take longer than usual.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–14 days
This is an estimate rather than a guaranteed delivery date.
Actual delivery times can vary depending on the destination, local carrier operations, customs processing, weather, holidays, transportation disruptions, and other factors outside our reasonable control.
Order Tracking
When tracking information is available, it may be sent to the email address associated with your order.
Please allow time for tracking information to update after a shipment is handed over to the carrier.
International Orders
International shipments may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.
Where such charges apply and are not collected during checkout, they may be the responsibility of the recipient, subject to applicable law.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information during checkout.
If you notice an error in your shipping address, contact support@rinelle.shop as quickly as possible. We will try to assist before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.
Delayed Orders
If your order has not arrived within the expected timeframe, please check your tracking information first.
If you still need assistance, contact us with your order number. Our support team will help review the available shipment information.
Lost or Damaged Packages
If tracking indicates an unusual delivery issue or your package arrives damaged, please contact us promptly at support@rinelle.shop.
We will review the available information and work toward an appropriate resolution.
Shipping Questions
Email: support@rinelle.shop
Phone: +1 (250) 212-7214