Terms of service
Welcome to Rinelle.shop. These Terms of Service govern your access to and use of our website and the purchase of products through our store.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and any policies referenced within them.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or that you have obtained any required consent.
You may not use our website, products, or services for unlawful or unauthorized purposes.
2. Product Information
We make reasonable efforts to present product descriptions, photographs, specifications, and other information accurately.
Colors and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing variations, and other factors.
We may update product descriptions, availability, pricing, or other information when reasonably necessary.
3. Pricing and Payments
Prices displayed on Rinelle.shop are shown in the applicable storefront currency unless otherwise stated.
Customers are responsible for reviewing the total cost displayed during checkout before completing a purchase.
We reserve the right to correct genuine pricing, typographical, or technical errors. If an error materially affects an order that has already been submitted, we may contact the customer before proceeding.
4. Orders
Submitting an order does not necessarily mean that it has been accepted.
We reserve the right to refuse, limit, or cancel orders where reasonably necessary, including cases involving suspected fraud, payment issues, incorrect pricing, product availability problems, or violations of these Terms.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
5. Shipping
Rinelle currently offers free standard shipping worldwide.
Estimated delivery time is generally 7–14 days. Delivery estimates are provided for guidance and may be affected by destination, customs procedures, carrier operations, public holidays, severe weather, or other circumstances outside our reasonable control.
Additional details are available in our Shipping Policy.
6. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Please review that policy before initiating a return.
7. Intellectual Property
Unless otherwise stated, content appearing on Rinelle.shop, including our branding, website design, written content, graphics, and original materials, is owned by or licensed to Rinelle and is protected by applicable intellectual property laws.
Such content may not be reproduced or commercially exploited without appropriate authorization.
8. Third-Party Services
Our website may rely on third-party providers for functions such as payment processing, shipping, analytics, or other technical services.
Your interaction with certain third-party services may also be governed by their applicable terms and privacy practices.
9. Prohibited Uses
You may not intentionally misuse Rinelle.shop, attempt to interfere with its security or functionality, distribute malicious code, commit fraud, violate applicable laws, or infringe the rights of others through our services.
10. Disclaimer
We make reasonable efforts to maintain accurate information and reliable website functionality. However, the website may occasionally contain errors, interruptions, or unavailable features.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer protection laws.
11. Changes to These Terms
We may revise these Terms from time to time to reflect changes to our services, operations, or legal requirements.
The version published on this website will be the current version.
12. Contact
Questions about these Terms of Service may be sent to:
Rinelle
305-1334 73rd Ave W, Vancouver, British Columbia V6P 3E7, Canada
Email: support@rinelle.shop
Phone: +1 (250) 212-7214